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Practice Information

Fees and Billing

Scarborough Village Surgery is a mixed billing practice. Our fees are structured to reflect the time you spend with your doctor and the complexity of your health issues during your consultation.

The cost of good quality medical care is rising. The Medicare rebate does not accommodate this increase and to maintain quality healthcare at our practice you are required to contribute towards the cost of your medical care.

We endeavour to keep our fees affordable and are well below the recommended Australian Medical Association fee structure.

All doctors bulk bill children 16 years and younger and DVA Gold Card holders.

Our doctors have individual fee structures and charge individual fee rates. Please refer to the schedule of fees for individual doctor billings.

Whenever possible, attempts are made to bulk bill to ease the financial load on our patients.

As part of our service to maintaining good health care we offer bulk billed health assessment and care management.

Fees may be applied for the cancellation of your appointment when less than 2 hours notice has been provided. Failure to attend your scheduled appointment may also incur fees.

Fees are applicable for the transfer of your medical records to another health care professional.

At Scarborough Village Surgery, it is practice policy that staff will not provide results over the telephone. This is due to patient confidentiality, and we advise patients who would like to discuss results with their doctor to make an appointment. This will allow your GP to review your medical condition with an examination and organise any further tests if the diagnosis is still unclear.

In order that the doctors are not constantly interrupted during consultation with telephone calls, our practice policy is to send a message regarding your phone call to either the doctor or practice nurse. An appropriate response will be advised to you.

Prescriptions

There are medical, legal, and ethical reasons for our inability to provide repeat prescriptions without the patient attending the clinic.

Our clinic does however provide a Prescription Clinic each week day, between 12-12.30pm for patients with regular medication requirements. This prescription clinic is a Bulk Billed Brief Consultation with our GP.

A patient must have been seen by a GP in a regular consultation in the past 6 months in order to qualify for the Prescription Clinic.

Care Outside Normal Working Hours

Scarborough Village Surgery provides after hours care for our patients through Home Doctor Services.

They can be contacted on 13 SICK (13 7425).

Our practice is committed to preventative care, and may offer you with a reminder notice from time to time, appropriate to your care. Your doctor will seek your permission to be included in our reminder system, however please advise if you do not wish to be part of this system.

This practice has a strict no smoking policy.

Your Rights – Feedback and Complaints

At Scarborough Village Surgery, we take your concern, suggestions and complaints seriously. If you have a problem, we would like to hear about it. Please feel free to ask for a complaint form so that we have an opportunity to address your concerns. If we are unable to resolve the problem to your satisfaction you are free to contact:

The Office of the Health Ombudsman (website: www.oho.qld.gov.au)

PO Box 13281 George Street
Brisbane QLD 4003
Phone: 131 OHO (131 646)  Fax: (07) 3319 6350
HEALTH SERVICE COMPLAINTS – complaints@oho.qld.gov.au
GENERAL ENQUIRIES or QUESTIONS – info@oho.qld.gov.au

The Office of the information Commissioner

Level 7, 133 Mary Street
Brisbane QLD 4000
Phone: (07) 3234 7373
Email: enquiries@oic.qld.gov.au

Management of Your Personal Health Information

Your Medical record is a confidential document.  It is the policy of this practice to maintain the security of personal health information of patients at all times and to ensure that this information is only available to authorised members of staff. We abide by the 13 Australian Privacy Principles available at www.privacy.gov.au/health/index.html.